Welcome to the Springbig Onboarding Path—your guided journey to mastering the tools that power your marketing, loyalty, messaging, and customer engagement. This path breaks each area into clear, easy-to-follow sections so you can configure your account, build campaigns, optimize deliverability, set up loyalty, and leverage automation with confidence. Whether you’re brand new to Springbig or refreshing your skills, this path equips you with everything you need to get up and running smoothly.
ONBOARDING LEARNING PATH
Get everything configured for success with this complete guide to Springbig’s Settings. Explore how to navigate your homepage, manage customers and users, adjust program and brand preferences, update billing details, fine-tune stashboard tools, and streamline data exchange. This section gives you the control and clarity you need to tailor Springbig to your business.
SETTINGS
Enhance your marketing strategy with this suite of Campaign guides covering SMS, email, and push. Learn how to build and send campaigns across every channel, explore media and formatting requirements, use AI-powered optimization tools, and link out to advanced resources like multi-link, multi-method sending, and reporting. Whether crafting a message or comparing performance across campaigns, this section equips you with everything you need to execute with clarity and precision.
CAMPAIGNS
Master the power of automated customer journeys with this guide to Springbig’s Automations. Learn how to build behavior-based flows, re-engage members at key moments, and personalize messaging at scale. From setup tips to performance insights, this page helps you deliver timely, targeted outreach—without ever lifting a finger.
AUTOMATIONS
Build stronger customer connections with this comprehensive guide to Springbig Loyalty. Learn how to manage your loyalty home page, structure point systems, and create compelling rewards and offers that keep members coming back. From setup to strategy, this section helps you turn everyday visits into long-term engagement.
LOYALTY
Ensure every message reaches its destination with this in-depth Deliverability guide. Explore how 10DLC works, learn the essentials of compliant messaging, troubleshoot common issues, and understand when and how to request credit refunds. This section gives you the clarity and tools you need to keep your campaigns sending smoothly and reliably.
DELIVERABILITY
Set your campaigns up for success with this collection of Messaging Configuration Best Practices. Learn how to size images correctly, segment audiences effectively, use multi-method sending, build multi-link messages, and incorporate multiple images or videos with confidence. This section gives you the technical know-how to create polished, high-performing campaigns across every channel.
MESSAGING CONFIGURATION BEST PRACTICES
Get clear, actionable insights with this comprehensive Reporting guide. Explore how to navigate Springbig’s native reports, access campaign data resources, and review performance across SMS, email, and push. From understanding key metrics to comparing results across channels, this section equips you with the knowledge you need to measure success and make data-driven decisions with confidence.
REPORTING
Maximize your ad revenue and amplify your partners with this guide to the Brands Advertising Network. Learn how to activate brand-funded campaigns, review performance insights, and seamlessly monetize your audience. From setup to strategy, this page helps retailers drive incremental revenue while delivering relevant offers to their members.
BRANDS ADVERTISING
Unlock the power of word-of-mouth with this guide to Budz, Springbig’s referral marketing program. Learn how to set up rewards, track referrals, and activate your most loyal customers to drive organic growth. From configuration tips to promotion strategies, this page helps you turn happy members into your strongest acquisition channel.
REFERRAL MARKETING
Discover how to build reliable recurring revenue with Springbig Subscriptions. This guide walks you through creating subscription tiers, automating renewals, rewarding loyal members, and tracking performance. From setup to strategy, this page helps you deliver consistent value while deepening customer retention.
SUBSCRIPTIONS
Explore Springbig’s Mobile App and how it empowers you to create and manage your own branded mobile app directly within the platform. This guide provides an overview of app customization, feature controls, messaging and loyalty connections, and how your app fits into your broader marketing strategy. From launch to engagement, this page highlights the capabilities that help you turn your mobile app into a powerful extension of your customer experience.
MOBILE APP GUIDE
Explore Springbig’s full list of supported POS integrations in one place. This page helps you quickly find your POS system and access the corresponding integration guide, so you can understand setup requirements, supported features, and data syncing details. Whether you’re already integrated or evaluating options, this hub helps you choose and manage the right POS connection with confidence
POS INTEGRATIONS
Browse all ecommerce platforms that integrate with Springbig and find the guide that fits your setup. This page serves as a central hub for accessing ecommerce integration resources, outlining what each platform supports and how it connects to your Springbig account. Whether you’re selling online today or planning ahead, this page helps you navigate your ecommerce options with ease.
ECOMM INTEGRATIONS
Discover how Springbig connects with AI-powered tools to enhance targeting, personalization, and performance. This page highlights supported AI integrations and directs you to the guides that explain how each connection can elevate your marketing strategy.
AI INTEGRATIONS
Explore Springbig’s data and analytics integrations designed to support deeper reporting and smarter decision-making. This hub showcases available integrations and links to the resources you need to understand how your data connects across platforms.