The Customer Overview page serves as the foundation for managing your customer database within Springbig. Access everything from customer lookup and profile editing to wallet redemptions, merging duplicate profiles, and importing customer lists. Streamline your operations and keep your customer data organized with ease by exploring the tools and guides linked below.
YOUR CENTRAL HUB FOR CUSTOMER MANAGEMENT
CUSTOMERS OVERVIEW
The Customer Lookup page is your go-to resource for quickly finding and managing customer profiles within the Springbig platform. From searching for specific customers to making necessary updates to their profiles, this page provides all the tools you need to ensure your customer information is accurate and up-to-date.
EFFORTLESSLY MANAGE YOUR CUSTOMER PROFILES
CUSTOMER LOOK UP IN SPRINGBIG
UNLOCK REWARDS WITH THE MEMBER WALLET
MEMBER WALLET AND REDEMPTIONS
Discover the functionality of the Member Wallet and learn how to manage redemptions with ease. This section covers how customers can redeem their rewards in-store or through their wallets, how you can assist with redemptions directly in Springbig, and tips for ensuring a smooth rewards experience for your members.
MERGING DUPLICATE PROFILES GUIDE
CONSOLIDATE AND CLEAN UP YOUR CUSTOMER PROFILES
The Merging Duplicate Profiles guide helps you maintain a clean and accurate customer database. Learn how to identify and merge duplicate profiles within the Springbig platform, ensuring your customer data stays organized and up-to-date for seamless communication and rewards management.
CHECK-IN GUIDE
STREAMLINE CUSTOMER CHECK-INS
Ensure a smooth and efficient check-in process for your customers with this comprehensive guide. From setting up your check-in system to tracking customer visits, learn how to optimize the check-in experience and gather valuable data to enhance your loyalty program. This guide covers everything you need to make customer check-ins seamless and impactful.
CUSTOMER LIST IMPORTING GUIDE
IMPORT CUSTOMERS WITH EASE
Take control of your customer data with Springbig’s self-service import feature. This guide walks you through the steps to seamlessly upload your customer list into the platform, ensuring accuracy and efficiency without waiting on support. Learn best practices for formatting, required headers, and tips to avoid common pitfalls, so you can get your program up and running faster.