Equip your team with the knowledge and skills to maximize the potential of Springbig’s platform. This page provides a collection of training resources, including step-by-step guides for opt-ins, loyalty programs, mobile apps, and QR code functionality. Whether you’re onboarding new staff or refining your team’s expertise, these materials are designed to streamline operations, enhance customer engagement, and drive retail success.
MASTERING RETAIL SUCCESS WITH COMPREHENSIVE TRAINING
RETAIL TRAINING OVERVIEW
Ensure your customers have a seamless experience when joining or leaving your loyalty and messaging programs. This page covers all the ways customers can opt in or out, alongside detailed guides and effective talking points to empower your retail staff. Help your team confidently encourage sign-ups while maintaining compliance and fostering positive customer relationships.
OPT IN TRAINING GUIDE
MANAGING CUSTOMER OPT INS AND OPT OUTS
LOYALTY TRAINING GUIDE
A strong loyalty program starts with clear communication and team education. Equip your retail staff with the knowledge and tools to confidently share program details with customers, both in-store and online. From creating loyalty guides to showcasing program benefits on your website and in high-traffic areas, this page provides essential tips and resources for effectively promoting your program.
MASTERING YOUR LOYALTY PROGRAM
APP TRAINING GUIDE
GETTING STARTED WITH APP TRAINING
Empower your team to leverage Springbig’s wallet and app features to enhance customer engagement. From managing points and rewards to redeeming exclusive offers and accessing menus, the app serves as a one-stop shop for your customers. Learn how to access the wallet through sharing links, explore the benefits of our re:source app, and discover the advantages of a fully branded custom app. Use this training to make the most of your app’s capabilities and improve the customer experience.