Springbig + Pluggi

Springbig + Pluggi Integration Guide

Welcome to the Springbig + Pluggi Integration Guide!

In this course you will learn about the onboarding and enrollment process for configuring Pluggi and Springbig.

 

Let’s get started! 

Springbig + Pluggi Integration Guide

User interface is subject to change at the discretion of your POS provider. For the most accurate and up-to-date information, please consult your POS provider directly.

Part 1: Onboarding

Introducing Springbig’s integration with Pluggi, AI Budtender Chatbot for Dispensaries.

Onboarding

  • Please reach out to your account manager regarding issuing auth token(s). Auth token(s) will be handled by the Pluggi team along with enabling the integration.

Part 2: Enrollment

1. Open up the chat bot

2. Enter your number

3. Enter your phone number

4. Click the checkbox to agree to the privacy policy

5. Click the ‘Start’ button

5. Click the ‘Start’ button

Screen Shot 2024-11-05 at 12.28.13 PM

6. When prompted, fill out the necessary information

Screen Shot 2024-11-05 at 12.28.26 PM

7. Once completed, a product will be suggested to you

Screen Shot 2024-11-05 at 12.28.35 PM

8. Next, if you would like to join the loyalty/marketing program, click on the ‘Enroll me!’ button. Otherwise, click ‘No, thanks’

Screen Shot 2024-11-05 at 12.28.45 PM

9. Upon enrolling, the following member attributes will be sent to Springbig:

    1. Name

    2. Phone number

Part 3: Send SMS Workflow

Send SMS Workflow
Webhook Setup

  1. Direct to the menu on the left-hand side and click Journeys

  2. Click New Webhook on the top-right

  3. Enter webhook name such as ‘send sms’, ‘sms’ etc.

  4. Configure– 

    1. Select method as POST

    2. Enter URL:

      1. https://production.api.springbig.technology/general/v1/message_template_logs

    3. Add and enter headers exactly as the following: 

      1. x-api-key (retrieve from account manager)

      2. auth-token (retrieve from account manager)

      3. Content-Type (enter ‘application/json’ in the second field)

  5. Body:

    1. Select Key/Value Pairs

    2. Enter the following values:

      1. Message_template_id- required (account manager will provide the id)

      2. Phone_number- required (enter {{user.tags.springbig_phone}} in the second field)

      3. Redirect_url- not required

        1. NOTE: A link which allows customers to be directed to a landing page, such as an app or a specified webpage when the link is clicked in the message. If interested in this feature, please discuss it with a Springbig account manager.

      4. Webhook_url- not required

      5. Label- not required

      6. Merchant_location_id- not required (account manager will provide the id)

      7. Template_image_id- only required if including an image (account manager will provide the id)

6. Click Save

Note: For every unique campaign/template created in Springbig, it is preferable to create another SMS webhook along with  a different journey created

Journey Setup

  1. Direct to the menu on the left-hand side and click Journeys

  2. Click on the top-right New Journey

  3. Select Entrance

  4. Enter journey name (required) such as ‘sms’, ‘send sms’ etc. and select segment(s) (required) to send SMS to the intended audience

  5. Configure other journey settings if desired

  6. Once completed click Save

  7. Click the plus sign and select Webhook to add a webhook

  8. Select webhook

  9. Click Save

  10. Enter desired exit rules

  11. Once completed click Save & Close

    Note: For every unique campaign/template created in Springbig, it is preferable to create a different journey