SUBMITTING A CREDIT REFUND REQUEST

STILL HAVING ISSUES WITH DELIVERABILITY?

Reach out to our Messaging Team! 

SUBMITTING A CREDIT REFUND REQUEST

Please write an email to the Springbig Messaging Team (messaging@springbig.com) and include the following information:

  • Merchant Name
  • Merchant ID (located in the bottom left corner of the Springbig platform, under the ‘log out’ button)
  • Date of campaign sent
  • Campaign ID (Campaign ID is located at the top of the individual campaign page)

A credit refund will only be given if the request comes through within 7 business days of the failed campaign.